Off The Grid - Unisex T-shirt

Greetings and Heartfelt Thanks

Thank you for choosing us! Your trust in our carefully
crafted products means the world to us. Every item is meticulously checked for
quality before it reaches you because your satisfaction is our top priority.

We’re grateful for your support and look forward to
serving you again! 😊

Please share your query via email support@soulandstitch.com.
(also share your order id. Eg: SAS-17110 in the email).

Exchange Policy

We offer a 7-day exchange policy for size issues, free of pickup charges. Notify us within 7 days of delivery to request an exchange.

Process:
We’ll arrange a reverse pickup (3 days), conduct a quality check on the returned item, and dispatch the new product.

Price Difference: If the new product costs more, the difference must be paid.

Limit: Only one exchange per order is allowed.

Return Policy
Our products are quality-checked before shipping. However, if you receive a
defective product (e.g., wrong or damaged print), notify us within 24 hours of delivery with proof of damage. We’ll send a replacement promptly.

Cancellation Policy
Orders can be cancelled within 3 hours of placement by emailing us at support@soulandstitch.com.
After this period, orders move into production and cannot be cancelled.

Important Notes

If a product is rejected upon delivery, ₹100 will be deducted from the refund to cover shipping costs.

Abusive language or behaviour will result in communication termination.

Working Hours: Monday to Saturday, 10 AM – 6 PM.

Contact Us: Support@soulandstitch.com

We appreciate your understanding and cooperation in maintaining a smooth and respectful process!

Shipping and Delivery Timelines

We process and ship your order within 2-3 working days
to ensure a swift start to your delivery journey.

Delivery Timelines:

Orders within India are typically delivered in 7-10 working days, depending on the shipping address and external factors such as public holidays or extreme weather.

For remote locations, such as Jammu & Kashmir and North East India, delivery may take up to 15 working days.

In rare cases, delivery may take up to 2 weeks based on product availability.

Your patience and understanding are greatly appreciated as we work to deliver your order safely and promptly! 🚚✨

Shipping Charges

We believe in transparency and convenience for our
customers:

Free Shipping: Enjoy free shipping on all orders—no hidden costs!

Cashon Delivery: Only COD Available

We’re committed to offering a seamless shopping experience
tailored to your preferences. 💌✨

Order Tracking Made Easy

You can track your order as soon as it’s dispatched!

A tracking code will be shared with you via email and SMS.

Have questions or need assistance? Feel free to email us at support@Soulandstitch.com,
and we’ll be happy to help!

Your convenience is our priority. 🚚✨

What If Tracking Shows Delivered but You Haven't Received
Your Order?

While it’s rare, sometimes deliveries are received by family members, neighbours, flatmates, or an office mail room.

If you receive a delivery notification but haven’t
received the product:

Contact us within 48 hours of the notification. We’ll immediately investigate with our courier partner and aim for a swift resolution.

In genuine cases, after a thorough investigation (up to 10 working days), we’ll issue a full refund.

Please note: Contacting us after 48 hours may limit our
ability to assist, and we may not be liable for any loss beyond this period.

Your peace of mind matters to us, and we’re here to help! 📦✨